Malaysia Airlines Berhad (MAB) will transition to the Amadeus Altéa passenger services system (PSS) on 10 June 2017. The Amadeus booking booking platform is used by over 120 airlines worldwide, including Singapore Airlines, Cathay Pacific, QANTAS and most recently USA based Southwest Airlines which migrated to the new system last month.
The new system will replace MAB’s current SITA solution platform which has been in use for the past 10 years. In a press release the Malaysian carrier states “transition will leave Malaysia Airlines better positioned to service customers changing travel requirements and ultimately deliver a far more seamless experience. Once complete, customers can expect an optimised digital journey when booking flights, pre-purchasing additional baggage, customising meal options and managing their frequent flyer accounts, to mention just a few.”
During the transition period cutting over from SITA to Amadeus there will be an outage and certain passenger functions such as online check-in and modifications to existing bookings will not be possible. The outage is scheduled to commence at 2100 Malaysia time (GMT+8) on 10 June 2017 and finish at 0600 Malaysia time (GMT+8) 11 June 2017. Existing SITA bookings with 5 digit alpha-numeric booking references will be replaced with new 6 digit Amadeus booking references.
Passengers during the transition period are encouraged to arrive early for check-in formalities at the airport and have copy of their confirmed e-ticket and itinerary. MAB call centres will be available for any problems during this time.