Jetstar Australia and New Zealand cabin crew, or “Team Members” as the wholly owned QANTAS subsidiary airline designates them, have been sent letters about inaccuracies relating to their remuneration. Essentially it relates to staff having been underpaid for work already undertaken. This letter, signed by the Head of HR Transformation, is being sent to staff that potentially have an amount owing to them.

The document outlines the carrier has undertaken a “Payroll Improvement Project” to identify that each “Team Member has been paid correctly”. External HR consulting firm, Deloitte has been engaged for this project. Areas where remuneration inconsistencies may have occurred relate to:

* Wage rates

* Allowance types

* Hours worked on the roster compared to those paid in payroll

* Leave accruals

* Superannuation

This project is being conducted separately for both Australian and NZ based staff.  A special “Payroll Improvement Project Support Team” has been set up to facilitate queries by staff.

It is unknown what the cost associated with this project is, however it would be fair to assume it would have been far less costly to have correctly paid Jetstar staff from the offset.